Yeah, my experience is definitely one where while the staff are friendly enough, they are still learning about these things. Plus, waiting isn't really an option at my dealer as he owns a small older location where they sold a few quads and side by side out of. He has no room for a wait.
Luckily, Tim Hortons and McDonalds are right across the road. Time well wasted
But thanks to these forums, I will say this, I go in more informed than I do when it comes to my cars. I am usually bringing in news of fixes and stuff way faster than they are informed. Still waiting on my stereo fix though. Going to start getting grumpy about this real soon.