Less than a year ... Freaking ECU issue is back, code 065620

    Good idea @Thomas Sleight... What ever works for you do it. Just keep that log. I also have full power-point reports i did for each trip to the dealer showing the problems and supplied images. I have a complete record of all the work that it has needed and the problems I have faced.


    Well spent the better part of an hour on the phone with them. Kai, my case specialist, got the full story. Told them I was in no mood to have parts be on back order when they are not even sure this is the fix. Told them that if one less Slingshot is not made today because I got the harness it would be the correct thing to do. Also told Kai that (Bob , who is the contact for the dealer) needs to speak to Tony who was at SSITS. Told them I do not want the dealer chasing a rabbit down a hole because know body took the time to compare notes prior to sending out the harness.


    @NatomasSlingshot1 used your approach a little with them. Explained that my confidence in this Slingshot is not very high. My confidence in Polaris is not very high either knowing that they still are not 100% sure what the issue is. Told Kai that I do not think it is fair to use any of my family as test subjects for fixing their problem. Told him that I'm scared every time I think about hitting the accelerator, how I have anxiety pulling out in traffic, how i want let my wife drive or ride in it and how the biggest fan, my 13 year old daughter isn't allowed to ride out of fear of being in an accident.


    I told them I am not prepared to have it at the dealer another 30 plus days. Either they fix it ASAP or find a mutually agreeable solution that solves all my fears and concerns listed.


    We shall see how this goes.

    Proud supporter of S.O.G.

    (Slingshot Owners Group)

    :thumbsup:

    Owner/operator: MeanSling LLC :thumbsup:

    Quote from Ruptured Duck

    We shall see how this goes.

    Did you get a "when will I get a response from you" from Kai? Do you now have a Polaris Case #? (This is a different number than the case that the dealer opened.) If you did- you should also get an email from Polaris, with the case number on it. This is your life-line--- your permanent written documentation. Save every email. Polaris records ALL phone conversations, but you have nothing. I followed up IN WRITING, documenting everything that was discussed, on every phone call w/ customer resolution. IE: Kai, per our conversation 6/10/16, @ 11am: I have lost confidence in this machine, and and extremely worried about my family's safety.........etc., etc.
    In addition- if Kai makes any promises--- your response: I appreciate what you are saying, and understand that this conversation is recorded on your end- but I have no record of it. I would like you to send me a short email, recapping this conversation. (figure out a polite way of saying "pictures or it didn't happen.)
    This is just my long-winded, personal opinion. Right now- they do not seem to understand the seriousness of the situation, and you have yet to get their full attention...... 2nd day delivery, at the slowest, needs to be their response.
    sorry for the ramble.....

    not rambling at all. Yes have the response email with my different case number than the dealer's number. Have responded back with a compete recap of the conversation as well as coping the dealer on what was discussed. Do like getting correspondence from then confirming what was said. Second call into Kai will be what you suggested and may see if I can record the call as well. Also as for an address to mail written statements too.

    Proud supporter of S.O.G.

    (Slingshot Owners Group)

    :thumbsup:

    Owner/operator: MeanSling LLC :thumbsup:

    Quote from Ruptured Duck

    Also as for an address to mail written statements too.

    pretty sure it is this one:
    Corporate Headquarters
    2100 Highway 55
    Medina, MN 55340


    confirm on your next call


    no- first one Brian
    second one Ty (might have been Kai- not the sharpest pencil IMO)
    third one- who actually authorized "the decision & called the dealer" (final step) Brandon

    stopped by the dealer unannounced. No harness delivered so no work done. Didn't even talk to them after that, walked out and called Polaris directly. Spoke to Nate this time. Promised I would be receiving a follow-up phone call this afternoon. Nate was schooled on the issue. Will update how they respond later. Conversation notes logged and emailed to Polaris . @NatomasSlingshot1 following your lead on this. The burner just got turned up to 8... wife involvement will be 11.

    Proud supporter of S.O.G.

    (Slingshot Owners Group)

    :thumbsup:

    Owner/operator: MeanSling LLC :thumbsup:

    GREAT NEWS!.....
    The Slingshot is to be replaced!... very , sad as mine was unit number 866... little pride in having one of the first 1000 units.


    I commend Polaris for stepping up and doing the write thing for the safety of my family.

    Proud supporter of S.O.G.

    (Slingshot Owners Group)

    :thumbsup:

    Owner/operator: MeanSling LLC :thumbsup:

    Quote from Ruptured Duck

    GREAT NEWS!.....
    The Slingshot is to be replaced!... very , sad as mine was unit number 866... little pride in having one of the first 1000 units.


    I commend Polaris for stepping up and doing the write thing for the safety of my family.

    OMG- that truly is wonderful!!!!!!!!!!!!!!!!!!!!!!!!


    Persistence apparently pays!


    DO YOU HAVE IT IN WRITING?

    Quote from Ruptured Duck

    not gonna count my chickens until the replacement is sitting in my garage.

    AMEN!!!!!!


    Just a side note- it will probably take awhile to trust the new one... I'm not there, yet- getting better, but spend way more time watching gages while riding. Constant bolt checking, walk-arounds, looking underneath for leaks/oozing.... The love ain't quite there yet, for me.
    When they "new one happens- have dealer check to see if T-16-01 (camera defective) applies.


    RD- Please get a no later than date from them........... After all, it is riding season!