Ouch.. I'm sorry to hear that. I figured they were on top of their game as every time I have been there the service department is jam packed with SS's and only a couple of Indian motorcycles.
Lack of qualified SS mechanics .....quads are king...
I took the Sling in there after my little off road deal a couple of years ago, I took it to them because they advertised custom work and to myself I said they should be good on repairs also. How wrong I was. If you would like the short story send me a PM. But the whole thing is on here somewhere