Posts by slingmods

  • Better Battery...

    Quote from Slingrazor

    Update for those with a 2016.5 Slingshot. I just purchased an Optima battery to replace the smaller battery. When I called Slingmods to order the battery mount they let me know that tricled is no longer making the mount to fit the 2016.5 model year slingshots. I had to purchase one from Slingshotonly who still sells them.


    VENT
    I am used to speaking with Brandon when I call slingmods who has provided excellent service from the days when they only had 4 items for sale. Today's conversation, which was not with Brandon, left me not wanting to call them back. I got a lecture on how the slingshot was not a high demand produced vehicle and how vendors will not tend to cater to Polaris every time there is a change. I kind of stopped the conversation at that point being the new guy to the slingshot world.........bad move on their part. I have always championed them as a vendor.


    Thanks for the conversation, I feel better now.

    Hey @Slingrazor



    Our sincere apologies if we sounded as though we were lecturing…We would never want that to be the case, as we are only looking to inform.  While on the phone, we just wanted you to know that the 2017 tray that you were trying to order would not be compatible with your 2016.5 model (at least the TricLED one we carry).  We would hate for you to have ordered, and been upset when it arrived and did not fit your Slingshot.


    The TricLED 2016 trays are not discontinued, but on a large backorder as they are in the process of making more.  As there is no current ETA, we stated that these were on a sort of “hiatus” until we can nail down that ETA.
    As soon as we have more in stock and available we will put them back up on the website.  Again, our sincere apologies…If there is anything you need, feel free to let us know.


    Hope you have a great weekend!

  • SEMA 2017 - Las Vegas

    Quote from Ruptured Duck

    you will really not see any dedicated Slingshot accessories supplier or manufacturer there. It's a very expensive show and the retail side is not big enough. We are a small market at this time. What can be found are possible suppliers or adaptable products that can be offered by our few retailers and suppliers.

    And that is exactly why we are going :D

  • SEMA 2017 - Las Vegas

    Quote from csm_ret

    I was at SEMA last year and did not see anything related to the SS. I am hoping that I see SM and other vendors while out there this year.

    We will not have any booth or anything like that, just walking around for marketing and to partner with new vendors. There was one slingshot there last year, not too sure if they will be any this year but there is hundreds of stuff to see and do at SEMA! Excited to see everything and everyone there!

  • Trust the 100 % product guaranty from SLINGMODS.COM because the problem is solved.

    Quote from mytoy

    I've not just e-mailed I also talked, and yes I may have reacted strongly. But in my opinion you make a promise you keep it. Also I send E-Mails where I stated that I'll let people know how I feel, I did post also positive things in the past regarding slingmods. I hope I can retract my opinion and inform everyone that a promise was kept.

    @mytoy Resolution will be met. We will keep our promises, we always do. Just about every forum member here has purchased from us as well as over 13,000 non-forum Slingshot owners. You can bet we bust our butts to make sure all customers are handled, our product and store reviews are a direct reflection of our efforts and hard work.


    You've trusted us 18 times with your repeat business... that's earned retention as you clearly saw something in us that was worth revisiting. Products aren't perfect and either are humans. Problems are inevitable and part of life. We understand that "character" is built based on the resolution of those problems.


    It's very emotional for us to see our name dragged through the mud on a situation with such simple resolution. All we do everyday is try and create new products for the machine we love and the Slingshot owners across the country.. we take it very personally when we're attacked on a forum we feel we're also a part of. It's hurtful to say the least as we would NEVER say anything negative about any of customers.. especially on a public forum.


    We will submit a new order today with Underground Auto to have a new wing made for you along with a return label for you to return the wing to us so that we can try and sell it on our clearance section as a "used item". This will provide you with resolution on all 3 fronts. 1. Prepaid label 2. Box to Return 3. New Wing


    Please allow (2 weeks) for the item to be custom painted.


    Thanks,
    Keith

  • Trust the 100 % product guaranty from SLINGMODS.COM because the problem is solved.

    Hey Dieter,


    We could not pay or reimburse you for the new deck piece, we are currently offering you a label to send it back for a full refund as we have already issued you a refund for the paint upcharge, please let us know if you would like to keep the wing to have the paint fixed to your liking or let us know and we can send you a label to get the wing back to us and then issue you the full refund. Please let us know what you would like to do..

  • Trust the 100 % product guaranty from SLINGMODS.COM because the problem is solved.

    Hey Dieter,


    Our pre-paid label would be USPS or FedEx because we don't have accounts with UPS so a pre-paid label from us would come from FedEx most likely for this item. Yes that was offered to you, originally underground would repair your wing and since you didn't like that lead time they offered to send yours back and and to send you a new one, apologies if you were confused by that. Let us know if you would like to keep the wing to have it repainted to your liking or to have us send you a label to get it back for a full refund, that full refund would not happen until the wing is received back at either our Facility or Undergrounds facility..

  • Trust the 100 % product guaranty from SLINGMODS.COM because the problem is solved.

    Hey Dieter –
    We first received word about this issue on Tuesday afternoon, and replied letting you know that we would get in touch with the manufacturer, as these are indeed custom made to order.  Unfortunately with Underground Auto being in Florida, they had to prep for Hurricane Irma, and they weren’t able to get back to us right away.  We did reassure you on Thursday (and prior) that we would take care of this situation for you no matter what.


    On Thursday, we received your email with you stating that you were one, going to dispute the charge through PayPal, or two, you wanted us to refund the full purchase cost less $150.  This also included a note stating: “Please respond ASAP so I don’t have to post anywhere.”
    Within the hour of your email, we informed you we had yet to hear back as we imagined they were still dealing with the Hurricane, with us stating “We will take care of you no matter what, please bare with us as we wait to hear back from underground. Underground auto always takes very good care of their customers, just right now they were affected by the hurricane so communicates are limited..”
    I do understand this was shipped and delivered before the events of the hurricane, however, we made our best efforts to reach out to get this resolved with them ASAP while they were dealing with this horrific disaster.


    After hearing that Underground was OK on Friday and that they were starting to get back on their feet, they informed us they could do a few things. Issue a refund of $200 for the upcharge of the paint, or take it back and have it repainted for you.
    We understand that you’re inconvenienced and that you’re unhappy with the final product result... and still stand by our guarantee by agreeing to pay for return shipping and have that product repainted for you or to give you a 100% refund of that product. We SlingMods and UnderGround Auto have offered you several amicable solutions to resolve this issue, none to your satisfaction.

  • "To Visor or not to Visor?"

    A sun visor is one of those things that may not be used much.. but when it's needed it's a godsend! :) Whatta' ya guys think about this sun visor system? We installed it today and have some units on the way to us. It installs using a rubber coated hose clamp and mounts around the side frame bars of the Bullet, Twist and Fab Factory Tops. (fits any bar diameter from 1 1/4" to 2") It Takes about 5 minutes to install and has a 4-way adjustable system that allows you to block just about anything the sun can throw at ya. It also has tension knobs that allows you to tighten the movement of the visor to your desired tension! Let us know your thoughts! More information can be found here: Polaris Slingshot Sun Visor