Did you get the hood open? The cables need to be adjusted but the hood could be opened with a screwdriver...let me know and i can upload a video on how to get it open..
@Cameron Roberts had the same issue at one point I think! He may be able to help on this.
Yep. Sometimes you'll need someone to pull up on a certain section. You might need to reach in with a screw driver and manually pull the cable. Or take it to the dealer and say FIX THIS NOW A HOLE!!