Talked to the service manager today again, said he could not do anything until he tore the axle down and called Polaris. I asked him why he did not say this 2 weeks ago when he was listen and recording the noise. We could have already cured the problem. Told him that I needed the SS back before the 21 of this month and that my bearings that I had ordered would be here today and I would fix the damn thing myself, that I was not waiting on him. That is the short story, he knew that I was pissed and walked off and I walked out.
That is the biggest complaint I have with Polaris. They really need to step up the warranty game. Indian and Victory (of course, owned by Polaris) deal with things in real time. I know if a Harley has issues and you are on a road trip, the dealer will pull someone else's bike off the station and attempt to get you back on the road ASAP. Victory and Indian are competing in the same market, so they attempt to do things like Harley does. Here I am, heading out this weekend for Deals Gap area. If I have an issue, and can get to a dealer, it will likely be 2 weeks before anything is done about it. So if it breaks on the road, and I'm a hard day's ride from home, what then? I rent a car and leave the Sling? Rent another car and drive back to get it 2 weeks later? That, to me, is unacceptable.
I live 1 1/2 hours drive from the nearest dealership. This "Bring it in and we'll look at it", then wait 2 weeks to get parts and reschedule sucks. If the repair takes a day, I either lose a day waiting on it, or I have to drop it off the day before, and then my wife has to drive also to pick me up and again to go get it. Polaris is a pretty good sized company. I know that most of what they make is "recreational" and not for the street. But the Slingshot is, and while many would still classify it as "recreational", it's not like their other products. If a jet ski or Rzr breaks down on vacation, it's inconvenient, ends the vacation fun and you load it on the trailer and head home. If you break the Slingshot, it IS your ride home.
Sorry, rant over. I just feel they really need to step up on this. Even if only keeping the known to be an issue parts in stock.