waited a month to get my PRP SS seats. Let me start by saying the look really good. Now for the bad, even though people were listing all over forums that the lumbar support wasn't working when they received theirs, mine showed up with the same problem. Now I am being told to ship them back, wait a week to a week and a half and they will add some silicone to correct the issue. I am in manufacturing and once we identified a problem which they did before mine were shipped, we would never let another set get out that were faulty. I would expect this out of China but these were made right here in the USA. Next issue, even though they are being listed as suspension seats on the web sites, the SS model actually has a seat pan; issue number one the seat pan was so drastically curved that I had to use a c-clamp to pull it down to get the bolts in to connect it to the frame. Others are purchasing longer bolts and then swapping to the supplied bolts once it pulled into place. Neither solution should have to be done but I guess as consumers we have allowed suppliers off the hook for too long when they supply low quality products, myself included as I immediately looked for away around the issue. My next issue is that I specifically bought these seats to make the ride less jarring on my back. Unfortunately, the foam padding in the seats isn't adequate so now what I feel is the seat pan as I go down the road. I am a strong believer in allowing a manufacturer to respolve issues but when I contacted the seller who then contacted the manufacturer, all i got was we will send you a shipping label so you can send back the back portion of you seats, which by the way never should have left the factory with an already known problem, nothing about expediting shipping. I was told it should take about a week to a week and a half. No attempt to resolve the issue with feeling the seat pan. I was simply told they offer a thicker seat pad but you won't like it. Additionally, I asked to purchase on of the switches for the heated seat because I damaged one during installation. To this they were more than happy to sell me a new switch. Really, where has the art of good customer service gone. Oh well, at least they look good, maybe I should expect so much for $1600.
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