Yo, @sharps4065, sorry to hear you are having issues. PM me if you need to call me. Couple of things. One, which logs are you trying to download? There is the FIC logs and then there are the WBF logs. The FIC not sure you will get anything from. The USB for that plugs into the side of it and you may not have had the cable installed for it. The WBF has a USB as part of it. It comes with an extension cable for it as well.
Two things to note. My USB cable for the FIC was bad from the vendor. It refused to connect and kept saying it was off line. I stole the USB cable from another device and it connected immediately. Still have to tell it to connect, but was easy. The WBF was easy as well and recognized immediately. You needed 3 different software from AEM though.
I have NO clue how tomorrow is going to go, but I'll see what I can do if you need help. No bigy. Just PM and I'll provide my phone and you can txt me for timing.