Display MoreThat above unsolicited item issue was hashed out years ago.
Many sellers won’t take unauthorized returns....another way of getting out of returning your money. So you are required to contact them for a return authorization number (RA) without that authorization your package could get shall we say “lost” in shipment. In their dumpster. The item wouldn’t be in it just the box....the item will be back on the shelf.
Also keep any emails relating to the purchase. I had an issue with a cover that was ripped while under warranty....the lady told me I had to submit a copy of my “purchase confirmation email”. (Not to be confused with my sales receipt) Luckily I still had that email on my computer but it was over a year old..... if you want to delete those things make sure you have a paper copy of it. The last thing I would have expected to have for my warranty would be an email copy of my purchase confirmation. I print out and keep the original order receipt but not the purchase conformation email. I keep those things now....
I think it was their way of denying the warranty .....no copy of the email purchase confirmation .....sorry about your luck. Does that mean they wouldn’t honor my actual purchase receipt?
Too many lawyers involved writing very fine print....on contracts and sales agreements.
I have been involved with the aftermarket accessories business for a very long time. I know the vendors may sound like the bad guys but i can tell you there are reasons for RGA's. Companies don't always want to make it difficult but There are far more bad apples out there than you think that screw it up for the rest of us. Just want to put the other side of the stories out there. This is not related to the topic of the thread. It's just a response to Bigdog . Nothing bad towards him either. I just have a different perspective on this stuff than others. Believe me when I say a lot of venders and manufactures do take bigger hits than you think.