New Owners, this is a subject that will come to light the first time to attempt to open the Hood. Now the salesman most likely did not have a problem in this procedure as he knows how to close the hood, and will show you that you should check each corner of the back of the hood to be sure it is latched. If not, he will show you to just push at the corner and it will most times click shut. This is a problem that has had many discussions on all the forums. I have spent a lot of time videoing the Latching system from all angles and yes even under the hood and in slow motion. I show you how and why the Hood fails to close sometimes. It boils down to adjustments, latch failures, and closing pressure from dropping the hood. Grease on the Striker and Latch can help overcome a lot of latch issues for a better closing success.
I show the procedure to adjust the hood for proper striker and latch alignment. You will find the front latches are adjustable and the rear latches are not. Alignment of the hood is necessary for the rear latches to align and the front latches can be adjusted to meet this requirement. You will find that I have discovered that not all latches have the same latching qualities with my latch test. Folks, I don't just tell you about all this, I show you with video.
Here are all my video on subject of Slingshot Hood Latching System: Note, Hood Opening is an issue that can also happen with stock Hood Hinge, but will not stay open when you slow up as with the Extended Range Hood Hinge.