Trust the 100 % product guaranty from SLINGMODS.COM because the problem is solved.

I hate to do this, but I would like to inform everyone on our great Forum, but I want to make everyone is aware what that means,
Here Is a copy of the E-Mail I got about my complaint regarding the Wing I've purchased. Please see the attached pictures also.
Hey Dieter,
We do stand behind the products we sell 100% which is why we are offering you multiple options on how to solve this for you. We offered to refund you $200 which is what we charged you for the paint, as well as option to send it back to get a completely new one.. Even though you bought if from us it still comes and deal with the manufacture as these are custom made.. Both us and the manufacture offered solutions to fix this as this was the first issue we have ever had with paint so of course want to take care of you and are trying to. We will go ahead and issue the $200 refund back to your card. Please let us know if you have any further questions or concerns.
Thanks for the support!
Will S.
SlingMods.com
2205 First St. #103
Simi Valley, CA 93065
P: 800-211-1396
E: support@slingmods.com
After I receive this E-Mail. I called and like you can see above there is a 100 % guaranty and replace it with a completely NEW ONE . I was told that this means I have to send the wing and they will fix it. Maybe I'm stupid or a dummy but that's not a new one.

Quote from rnj12

Call and ask for Chris it may end with the same results but he made things right with me. He is what makes slingmods.com (my opinion) I doubt I go through them again but if I do he will be my go to guy there.

Sent from my SM-G955U using Polaris Slingshot Forum mobile app

I talked to him and Will without any good results.

Quote from KayTwo

@mytoy, I might be reading this wrong, but does that email say that you still have the option to send it back and get a new one? If you do that, and they refunded you the price of the paint, then you could get a new one and get it painted, and not have anything extra come out of pocket. Perhaps I am misunderstanding, though.

You did read it the same way like I did, but all I could get is the one I have "repaired" I can also copy e-mail where I did ask for UPS (prepaid) so it could eventually be shipped back but never got the info.
Would it be a completely new one no problem.

Quote from rnj12

Call and ask for Chris it may end with the same results but he made things right with me. He is what makes slingmods.com (my opinion) I doubt I go through them again but if I do he will be my go to guy there.

Sent from my SM-G955U using Polaris Slingshot Forum mobile app

I did contact him also, it may have to do with there Vendor? should be not our Problem.

Quote from Bigdog

Ask painter if the waves can be sanded down and re cleared....I painted my fender 3 times before I got it right....I know you paid big bucks for this and you expected it to be right...

The nicks are probably from the shipping company...they care nothing about fragile or other such words...my point is even if they sent you another one...it could get here in worse shape...been there and done that...

Orange peel can be removed by wet sanding....

I will not ask @Painter for something with is F*<** up plus he is has Visions he is not a fixer upper IMO.

Quote from Painter

@mytoy , you know you are one of my favorites here! Those "waves" cannot be just resanded and cleared. Is that hollow or solid! If hollow, the filler has bunched up inside the wing. If solid, it could be roughed, filled, block sanded and repainted...... not something that should be required with a new part! Let me know if I can help in any way.

@'Painter' I 'm grateful for you kind words, you are my brother form a different mother who knows how it works out with SlingMods, I hope alright (doesn't look like it). I hope I will not have to ask you to help. And if it would come down to that I know I can pay it forward or in reverse.

Quote from slingmods

Hey Dieter –
We first received word about this issue on Tuesday afternoon, and replied letting you know that we would get in touch with the manufacturer, as these are indeed custom made to order.  Unfortunately with Underground Auto being in Florida, they had to prep for Hurricane Irma, and they weren’t able to get back to us right away.  We did reassure you on Thursday (and prior) that we would take care of this situation for you no matter what.

On Thursday, we received your email with you stating that you were one, going to dispute the charge through PayPal, or two, you wanted us to refund the full purchase cost less $150.  This also included a note stating: “Please respond ASAP so I don’t have to post anywhere.”
Within the hour of your email, we informed you we had yet to hear back as we imagined they were still dealing with the Hurricane, with us stating “We will take care of you no matter what, please bare with us as we wait to hear back from underground. Underground auto always takes very good care of their customers, just right now they were affected by the hurricane so communicates are limited..”
I do understand this was shipped and delivered before the events of the hurricane, however, we made our best efforts to reach out to get this resolved with them ASAP while they were dealing with this horrific disaster.

After hearing that Underground was OK on Friday and that they were starting to get back on their feet, they informed us they could do a few things. Issue a refund of $200 for the upcharge of the paint, or take it back and have it repainted for you.
We understand that you’re inconvenienced and that you’re unhappy with the final product result... and still stand by our guarantee by agreeing to pay for return shipping and have that product repainted for you or to give you a 100% refund of that product. We SlingMods and UnderGround Auto have offered you several amicable solutions to resolve this issue, none to your satisfaction.

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Here is the Problem what I have, You can see on the e-mail below a completely new one not repainted or repaired one, If you need that I post more of the e-mails I've send to your company regarding free return via UPS just let me know I can do that.
Also I mounted the Wing already (holes drilled) so you will pay for a new rear deck?

Hey Dieter,
We do stand behind the products we sell 100% which is why we are offering you multiple options on how to solve this for you. We offered to refund you $200 which is what we charged you for the paint, as well as option to send it back to get a completely new one.. Even though you bought if from us it still comes and deal with the manufacture as these are custom made.. Both us and the manufacture offered solutions to fix this as this was the first issue we have ever had with paint so of course want to take care of you and are trying to. We will go ahead and issue the $200 refund back to your card. Please let us know if you have any further questions or concerns.
Thanks for the support!
Will S.
SlingMods.com
2205 First St. #103
Simi Valley, CA 93065
P: 800-211-1396

Quote from slingmods

Hey Dieter,

Our pre-paid label would be USPS or FedEx because we don't have accounts with UPS so a pre-paid label from us would come from FedEx most likely for this item. Yes that was offered to you, originally underground would repair your wing and since you didn't like that lead time they offered to send yours back and and to send you a new one, apologies if you were confused by that. Let us know if you would like to keep the wing to have it repainted to your liking or to have us send you a label to get it back for a full refund, that full refund would not happen until the wing is received back at either our Facility or Undergrounds facility..

Also I mounted the Wing already (holes drilled) so you will pay for a new rear deck?
Also feel free to post the E-Mail where your company offered free shipping both ways.

here is a little more correspondence.

They can get a repair going for your wing that is not an issue, they just wouldn't have a box to provide to send to you to get it to them.. Do you have a box or able to get a box that the wing will fit in so we can get it going back to underground to get it fixed for you? We are trying to do the best and fast thing for you!

Thanks for the support!
Will S.
SlingMods.com
2205 First St. #103
Simi Valley, CA 93065
P: 800-211-1396
E: support@slingmods.com

Hey Dieter,
Going back and forth with underground it might be easier and faster to refund you the $200 for the upcharge on paint and you could have it repainted locally? They would be about 2 weeks out plush shipping time. Would you want to go that route?
Thanks for the support!
Will S.
SlingMods.com
2205 First St. #103
Simi Valley, CA 93065
P: 800-211-1396
E: support@slingmods.com

Hi,

How about they send me a new one in exchange, they have to paint the one I have anyhow, this way I'm not without the Wing.

Regards,
Dieter