Yes that is what they are told by the company but what is the law??
Laws vary from state to state but I will say this - even if you are the shop owner - in today’s environment- before you pull the trigger you better be able to prove you were in fear for your life. Criminal law is definitely not my area of expertise but from a corporate point of view I can tell you the thought process. A certain mount of shrinkage is figured into the yearly budget i.e. theft. Now factor in an employee - doesn’t matter - clerk all the way to an armed security guard - shoots an unarmed shoplifter. You calculate in loss of sales due to bad press & possible boycotts - subsequent law suits you have to defend it is easy to see why corporations in jurisdictions that allow this lawlessness do not fight back. Once the numbers don’t add up anymore - they close the doors and pull out as evidenced by Walgreens and others in San Francisco. When LEO is hamstrung doing their job and criminals are emboldened the only winner is the criminal.😩