Rant on a Vendor

There are some that are just solid and I always recommend... Jeff is one of them!

Also DDM, slingmods, and our forum entrepreneurs (Patrick, Robbi, Dieter, Phil, Doug... Am I missing anybody?).

WOW...when you said rant...I was expecting that somebody screwed up big time. This is not a rant but a GLOWING TESTAMENT of what all of our vendors should be like. @JeffWelter is possibly one of the best business people I have ever had the pleasure of dealing with. I screw up and he goes crazy fixing it. We have not met in person but I swear on everything holy...when we finally do meet Im buying that guy a drink!

@slingmods is also top of the list(CHRIS @slingmods absolutely great) and @Dave@DDMWorks rounds out the top three in my books. My slingshot was stolen and vandalized these 3 have bent over backwards helping me put it back together!

There are some vendors that will remain nameless that needs to sit down and seriously rethink their customer service practices. And the top 3 above should be the role models!

Now Im ending my Rant

SSreaper

No doubt that Jeff @welterperformance is a great guy. He is ensuring that I get an absolutely quiet exhaust turbo dual system at SSITS. He is going to install an extra muffler to make it super quiet.

I would like to see a post pinned at the top here where the vendors who go above and beyond in their customer service could be listed and honored in a way that can be constantly updated. this would be a great resource for us the end users, but it would also be a way to say thanks to the vendors that make it and might also encourage other vendors to try to make the list

Quote from edwardaneal

I would like to see a post pinned at the top here where the vendors who go above and beyond in their customer service could be listed and honored in a way that can be constantly updated. this would be a great resource for us the end users, but it would also be a way to say thanks to the vendors that make it and might also encourage other vendors to try to make the list

I would agree with that on one condition....It would have to make it to where in order to be added there has to be not just a single instance of greatness but a continued deliberate effort of excellent support.

Once every so often wonders are not it. The 3 I mentioned earlier ( @Dave@DDMWorks, @Jeff Welter , @slingmods ) should be the very first inductees and the measure we use to measure everybody else with!
I also agree that it could inspire some good vendors to become great and hopefully bad ones to get better.
If the bad ones don't want to change it will reflect in their sales.

I like the fact that I can pick up a phone and get @Dave@DDMWorks, @Jeff Welter or @slingmods ...the respected owners of their business on the phone and know that they truly want to help me enjoy their products and in some cases like we have seen....help people figure out other manufacturers issues.

They are the best at what they do and they are the ones that get my money!

SSreaper

Quote from Miller Time

No doubt that Jeff @welterperformance is a great guy. He is ensuring that I get an absolutely quiet exhaust turbo dual system at SSITS. He is going to install an extra muffler to make it super quiet.

If I dipped snuff and @Jeff Welter told me that rooster over there dipped snuff I wouldn't even question it, I'd just reach under his with and get me a dip of snuff. All that being said a "super quiet" exhaust and maximum horsepower doesn't usually belong in the same sentence. Now with that said, @rabtech has the patent on that exact thing. His is quiet as a mouse until he get on it and then all HELL breaks loose!

Quote from SSREAPER

I would agree with that on one condition....It would have to make it to where in order to be added there has to be not just a single instance of greatness but a continued deliberate effort of excellent support.
Once every so often wonders are not it. The 3 I mentioned earlier ( @Dave@DDMWorks, @Jeff Welter , @slingmods ) should be the very first inductees and the measure we use to measure everybody else with!
I also agree that it could inspire some good vendors to become great and hopefully bad ones to get better.
If the bad ones don't want to change it will reflect in their sales.

I like the fact that I can pick up a phone and get @Dave@DDMWorks, @Jeff Welter or @slingmods ...the respected owners of their business on the phone and know that they truly want to help me enjoy their products and in some cases like we have seen....help people figure out other manufacturers issues.

They are the best at what they do and they are the ones that get my money!

SSreaper

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I agree with your conditions - and I really hope this happens - - it would benefit everyone

except the crappy vendors that refuse to improve

Jeff, I gotcha covered. Ghost asked, and we're more than happy to fulfill his request

I don't know why she's wearing flip flops with the droppings getting ready to fall out

I personally talked to Jeff while I was having trouble installing my duel exhaust...I did finally get it installed and...

It turned my SS into a new funner machine....

woohoo...Jeff and slingmods not saying anything about DDMworks simply because I haven’t had any personal dealings with them....

CUSTOMER service is what makes a successful business and keeps us coming back for more..

Always good to read about positive experiences with a vendor. Unfortunately, it only takes 1 'Oh Sh.t!' to wipe out all of your 'Attaboys!'

Jeff is the PREMIER exhaust man for Slingshots. Ya just can’t go wrong doing business with him !!!

@Ghost is correct about mine... I can literally sneak up behind someone in a parking lot and clip their shoes off with my front bumper.

Its actually quieter than a stock muffler. But once i lay into the gas and I reach 7psi it opens up my bypass and it turns into a straight pipe. And it is LOUD!

Quote from edwardaneal

I agree with your conditions - and I really hope this happens - - it would benefit everyone
except the crappy vendors that refuse to improve

@rabtech what are your thoughts?

Well I haven't thought about that @SSREAPER. But something else has popped up lately that I'm not sure how to handle.

Ill give you an example....

Lets say I have a paying vendor called XYZ Products. For months and months the vendor does great. But as time goes on they start having some customer complaints. All these complaints are being posted in their XYZ Products vendor section. At this point as long as they pay the monthly fee they can stay. They would only be hurting themselves if they didn't follow up with customers and fix the issues.

However,,,,,After a while this XYZ Products stops paying the monthly advertising fee. My decision would be easy if they did't have ongoing conversations and threads with issues in their vendor section. I would just turn that section off. The vendor would simply disappear from the forum.

Here is the my issue,,,,,, Since the vendor has threads loaded with ongoing issues I cant just turn them off. Well I could, but that would't be very nice to everyone that has been participating and following the post in that section.

So now I have a non paying vendor that i cant remove due to it getting rid of ongoing discussions and issues. I could close the threads and that way nothing could be added to any of them. But that doesn't help people with ongoing issues. So again, Im stuck wth that vendor. I could make that section with a special non paying icon. But that seems tacky also.

I just don't know how to handle this particular situation. Im open for some thoughts...

This mystery vender shouldn’t be hard to figure out!

Can you copy the thread to another location. Maybe a vendor restricted area that would let users know the unfavorable status. It might keep business from going to that vendor and protect the member. The threat of this might also make the vendors, who are making money off the members, more accountable.

Quote from rabtech

Well I haven't thought about that @SSREAPER. But something else has popped up lately that I'm not sure how to handle.

Ill give you an example....

Lets say I have a paying vendor called XYZ Products. For months and months the vendor does great. But as time goes on they start having some customer complaints. All these complaints are being posted in their XYZ Products vendor section. At this point as long as they pay the monthly fee they can stay. They would only be hurting themselves if they didn't follow up with customers and fix the issues.

However,,,,,After a while this XYZ Products stops paying the monthly advertising fee. My decision would be easy if they did't have ongoing conversations and threads with issues in their vendor section. I would just turn that section off. The vendor would simply disappear from the forum.

Here is the my issue,,,,,, Since the vendor has threads loaded with ongoing issues I cant just turn them off. Well I could, but that would't be very nice to everyone that has been participating and following the post in that section.

So now I have a non paying vendor that i cant remove due to it getting rid of ongoing discussions and issues. I could close the threads and that way nothing could be added to any of them. But that doesn't help people with ongoing issues. So again, Im stuck wth that vendor. I could make that section with a special non paying icon. But that seems tacky also.

I just don't know how to handle this particular situation. Im open for some thoughts...

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@rabtech I understand that you don't want to be tacky. That being said, when a vendor is a member of this forum, with a vendor tag, that means that the forum is endorsing that vendor (to me at least). If the vendor isn't doing a good job, then I say tag them. Screw tackiness, is SlingshotInfo.com about sharing information? I'd also say take it a step further. For nonpaying vendors, tag them as nonpaying vendors, but for vendors who have repeated issues, tag them as a problem child. Even if they are paid up on vendor fees, do not allow them to renew. Maybe another option is to put some type of rating system, (5 star scale or it could be broken down even further into timeliness, customer support after the sale, communication, etc.) this would be were forum members put in their personal rating of the vendors and a display of the average comes up under their avatar. Something should be done to hold the vendors accountable. Some are damn near stealing from forum members or making promises and consistently failing to deliver, and using our beloved forum as the means to do it. This would be as bad as a thief jacking your truck as the getaway vehicle to steal a bunch of stuff from your home.

There is nothing tacky about holding vendors accountable. Happy Birthday!!!

Quote from rabtech

Well I haven't thought about that @SSREAPER. But something else has popped up lately that I'm not sure how to handle.

Ill give you an example....

Lets say I have a paying vendor called XYZ Products. For months and months the vendor does great. But as time goes on they start having some customer complaints. All these complaints are being posted in their XYZ Products vendor section. At this point as long as they pay the monthly fee they can stay. They would only be hurting themselves if they didn't follow up with customers and fix the issues.

However,,,,,After a while this XYZ Products stops paying the monthly advertising fee. My decision would be easy if they did't have ongoing conversations and threads with issues in their vendor section. I would just turn that section off. The vendor would simply disappear from the forum.

Here is the my issue,,,,,, Since the vendor has threads loaded with ongoing issues I cant just turn them off. Well I could, but that would't be very nice to everyone that has been participating and following the post in that section.

So now I have a non paying vendor that i cant remove due to it getting rid of ongoing discussions and issues. I could close the threads and that way nothing could be added to any of them. But that doesn't help people with ongoing issues. So again, Im stuck wth that vendor. I could make that section with a special non paying icon. But that seems tacky also.

I just don't know how to handle this particular situation. Im open for some thoughts.

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@rabtech OK I can definitely see your problem with the given situation. I would not want to do anything that adversely affects our forum brother and sisters. Like @LargeCar suggested...is there a way to have an approved and no longer approved vendor listing? Or maybe even a dispute center where the vendor could be moved and let ongoing disputes happen?

All we are looking for is a way to Showcase our Stellar vendors and inform people to the non stellar ones before they plunk down their hard earned cash. The idea is to promote all the vendors to strive to achieve what others do automatically.

I do not envy you you position on this issue...as always we love and respect you for all you have done for us....being in the "MOSES" position...leading us away from destitution to a place we can thrive and prosper as a family is no easy task and you have done it wonderfully.

Whatever you think is right I am sure we will all rally behind!

Again thank you for everything you do to TRY make all of us happy!

SSreaper