Customer service

    Recently needed to replace hood latch assembly, this item is shipped by Freight. Arrived at dealer broken and unusable dealer requested a new piece this has been over 2 weeks delayed in repairs, any opinions on what customer service should do for me due to Polaris error to properly ship this piece to avoid damage


    Sent from my VK410 using Polaris Slingshot Forum mobile app

    First of all polaris should have overnight/nextday the replacement after the first one was damaged in shipping, since polaris didn't offer it you dealer should have gone to bat for it and since they failed to meet customer satisfaction IMHO they should throw something free your way like a complementary oil change or detail or something like that, it won't "cost" them much and while it won't make up for the extra down time it will make the customer feel like he was taken care off.

    Is not that I am mean, I just don't sugarcoat what I say.