That sucks! Sounds like it is time to do some swaptronics with the inshop unit. Neither one of those units are a killer swaps. Swaptronics replaces troubleshooting. If one fixes the problem, they can approach Polaris with a single unit fix. If either swap fails, back to pin out and sensor troubleshooting.
My best wishes to a quicker fix. Hang tough!
@NatomasSlingshot1 and @Ruptured Duck are the two worst cases I know of and are better equipped to answer any questions.
Well, it’s been a week in the shop and nothing had improved. The word from Polaris is keep looking. No parts have been replaced as of today and the consensus of the dealer is ECM and throttle body both need to be replaced. Polaris won’t approve it and send the parts.
I think something has changed with Polaris and their warranty repairs, and not for the good either, we are having problems with our us to be good dealer here also on service.
Yes... The original (first time) fix was a swap out of the ECU to test. It worked (then) so a new unit was put in. It lasted about 3000 miles. The second time it was determined that something was causing the ECU failures over a set period of time. I never learned what that was. Point being that approach can work but will not always result in a root cause explanation.
Raising hell won't help. You can talk to customer service and request a case number with a description of the problem and what your dealer has done and the time logged without your Sling. This will help elevate the problem and now puts you in the process that they have to deal with. The two forum members I stated before have been through this and can direct you better. Use the Private Message feature of this forum to contact them. Good luck...
Raising hell won't help. You can talk to customer service and request a case number with a description of the problem and what your dealer has done and the time logged without your Sling. This will help elevate the problem and now puts you in the process that they have to deal with. The two forum members I stated before have been through this and can direct you better. Use the Private Message feature of this forum to contact them. Good luck...
as I have stated earlier I have no magic wand or contact that got mine resolved. Keeping a cool head is the only real tool I can offer. Guns blazing, in my opinion, does not move anything further along. Timing and knowing when to push is important.
For frame of reference the first time it happened it was in the shop for almost 2 months and I had only had it for 3 good driving months. Lost most of the summer and fall riding time. The next time happened in May a week before I was going to SSITS. It was in the shop another 2 plus months before it was replaced.
I know it's not what you want to hear but it's a honey or vinegar kind of thinking when trying to get what you want.
My SS was in the shop for at least two weeks while they tested different things...then it takes a week for them to ship the parts. My problem was something Polaris hadn't experienced before.
That said Polaris needs to figure out what the cause is and fix it then determine if it’s going to be a problem with other vehicles...i.e. is it a defective part...computer glitch... troubleshooting something electrical or intermittent is extremely hard to do. They also want to see if they can duplicate the problem. Then develope the fix and the diagnostic procedure.
Just hope that when you do get it back...the problem is actually fixed for good.
Well, it’s been a week in the shop and nothing had improved. The word from Polaris is keep looking. No parts have been replaced as of today and the consensus of the dealer is ECM and throttle body both need to be replaced. Polaris won’t approve it and send the parts.
I never understand this type of relationship between Polaris and the dealers. Why don't the dealers use parts off a floor model to prove it??
I beginning to think I need to call Polaris and raise some hell. I never had a problem with Harley Davidson getting a bike repaired in less than a week regardless of the problem.
What is up with Polaris and them not wanting to keep the customer taken care of and happy?
I'm not trying to be a downer here at all. I have been riding Harleys for nearly 30 years (still have 2) and I know where you are coming from. I was aghast at the way Polaris handles warranty issues. My dealer was like yours, not that supportive and Polaris was even less so. On the other hand, I've seen someone from out of town traveling come into my local Harley dealer and they roll another bike off the work area to get on it right away. I've even seen them work overnight to get something fixed for a traveler. Polaris.... not so much. There is a running joke on here, perhaps you've seen it? Two weeks. That's the standard reply, no matter the circumstances. Axle bearing? Two weeks. Brake seals? Two weeks. But it rarely is, usually it's much longer. You get the idea.
Here's the thing. Polaris owns Victory (defunct, but still supply parts) and Indian. But they are their own entities, and compete directly with Harley. They deal with their own issues, and are much better (from what I'm told and as I understand it) than Polaris. Polaris has only one street machine that they directly are responsible for, and that's the Slingshot. All others are off road machines of some type. Most things that break on them, aren't warranted, more likely user caused. That is why I think they are so slow in dealing with the Slingshot. I don't like it, and I would welcome Honda or any of the other bike manufacturers to build their own version of a Slingshot. Either that would make Polaris step up, or would at least give another option that likely would stand behind them more quickly.
Calling Polaris is fine. I would think that getting a case started wouldn't hurt and may well help this if it goes very long term. Raising hell with them likely won't get any more done, at least this early in the fix. My thoughts only, and not worth much....
I never understand this type of relationship between Polaris and the dealers. Why don't the dealers use parts off a floor model to prove it??
The Indian / Slingshot dealership I am dealing with doesn't own the service dept. Its independently owned by a Dealer that works on all brands of bikes. So getting parts off of a stock sling isn't going to happen. It's the closest dealer to me.
I'm not trying to be a downer here at all. I have been riding Harleys for nearly 30 years (still have 2) and I know where you are coming from. I was aghast at the way Polaris handles warranty issues. My dealer was like yours, not that supportive and Polaris was even less so. On the other hand, I've seen someone from out of town traveling come into my local Harley dealer and they roll another bike off the work area to get on it right away. I've even seen them work overnight to get something fixed for a traveler. Polaris.... not so much. There is a running joke on here, perhaps you've seen it? Two weeks. That's the standard reply, no matter the circumstances. Axle bearing? Two weeks. Brake seals? Two weeks. But it rarely is, usually it's much longer. You get the idea.
Here's the thing. Polaris owns Victory (defunct, but still supply parts) and Indian. But they are their own entities, and compete directly with Harley. They deal with their own issues, and are much better (from what I'm told and as I understand it) than Polaris. Polaris has only one street machine that they directly are responsible for, and that's the Slingshot. All others are off road machines of some type. Most things that break on them, aren't warranted, more likely user caused. That is why I think they are so slow in dealing with the Slingshot. I don't like it, and I would welcome Honda or any of the other bike manufacturers to build their own version of a Slingshot. Either that would make Polaris step up, or would at least give another option that likely would stand behind them more quickly.
Calling Polaris is fine. I would think that getting a case started wouldn't hurt and may well help this if it goes very long term. Raising hell with them likely won't get any more done, at least this early in the fix. My thoughts only, and not worth much....
Thanks @Goats_Hogs, I wasn't really going to just have them answer the phone over there @ Polaris and start blasting them right off the bat. When i posted earlier that I was going to give them HELL I had just finished talking to my dealer shop and was a bit mad. I should have said I was going to get them started on the case and then if I didn't get any satisfaction after a few call then maybe get a bit tougher with them. Polaris should not be un accustomed to handling customer service as long as they have been in business. I just don't understand why they withhold the shipping of parts to the dealer when the service dept has done the diagnostics and made a determination on what part or parts are needed to get a machine repaired and back to a customer. I wonder if anyone from Polaris is reading this forum as a guest? Are we sure that no one that is a forum member works for Polaris?
Well, it’s been a week in the shop and nothing had improved. The word from Polaris is keep looking. No parts have been replaced as of today and the consensus of the dealer is ECM and throttle body both need to be replaced. Polaris won’t approve it and send the parts.
You already have a case number with Polaris- your dealer instigated that the moment they called Polaris with the issue, requesting assistance on diagnosis. If you want to call Polaris, the first thing you need to do is get the case number from your dealer. That way, you can get past the receptionist at Polaris, speak with a "specialist". (I promise, I am using that word in quotations for a reason.......) After you get off the phone with the "specialist" he/she will call your dealer and most likely be extremely ugly-yelling about what an irate nasty customer call he received, and why the hell the dealer had not corrected the problem....... (I speak from past experience.) In my humble opinion, the most prudent way to approach the situation is to be honest with the dealer. After you get the case number- explain to them that you are going to call Polaris, to see if you can help expedite a solution. Make sure the dealer understands that this is no reflection on them. In my particular case-in the beginning, the first "specialist" I had was extremely rude and ugly, both to the dealership owner and the service manager. Luckily, they knew I was calling Polaris, and had every intention of being polite. Another tidbit- I went through several incompetent "specialists", until I found the one willing to be cooperative.
I know that you do not want to hear this, but one week is truly nothing- in all honesty, it will be, at minimum, 30 days before you can start demanding Polaris take immediate action on this issue.
Well said @NatomasSlingshot1
You already have a case number with Polaris- your dealer instigated that the moment they called Polaris with the issue, requesting assistance on diagnosis. If you want to call Polaris, the first thing you need to do is get the case number from your dealer. That way, you can get past the receptionist at Polaris, speak with a "specialist". (I promise, I am using that word in quotations for a reason.......) After you get off the phone with the "specialist" he/she will call your dealer and most likely be extremely ugly-yelling about what an irate nasty customer call he received, and why the hell the dealer had not corrected the problem....... (I speak from past experience.) In my humble opinion, the most prudent way to approach the situation is to be honest with the dealer. After you get the case number- explain to them that you are going to call Polaris, to see if you can help expedite a solution. Make sure the dealer understands that this is no reflection on them. In my particular case-in the beginning, the first "specialist" I had was extremely rude and ugly, both to the dealership owner and the service manager. Luckily, they knew I was calling Polaris, and had every intention of being polite. Another tidbit- I went through several incompetent "specialists", until I found the one willing to be cooperative.I know that you do not want to hear this, but one week is truly nothing- in all honesty, it will be, at minimum, 30 days before you can start demanding Polaris take immediate action on this issue.
Thanks @NatomasSlingshot1, I guess it is something i don't do very well is wait. I was in a Service Business for 20+ years and know full well whats its like to try to keep your customers happy.
I had 4 Ace Hardware stores and two of them had large Service Depts for power equipment. One of the shops had a commercial division that dealt with landscapers and Golf course maintenance equipment. That had to be a top priority to get that equipment in and out as quickly as possible. We did anything we had to to make sure the problem was handled. I know what dealing with a Manufacture's of equipment is like as i did it for many years. It's not something new to me at all. I do know that my slingshot will not be sitting in the shop for anywhere near to a 30 day stent.
I'll light a fire under someone at polaris until they will make my problem a priority.
Dayum! I feel the energy!
Thanks @NatomasSlingshot1, I guess it is something i don't do very well is wait. I was in a Service Business for 20+ years and know full well whats its like to try to keep your customers happy.I had 4 Ace Hardware stores and two of them had large Service Depts for power equipment. One of the shops had a commercial division that dealt with landscapers and Golf course maintenance equipment. That had to be a top priority to get that equipment in and out as quickly as possible. We did anything we had to to make sure the problem was handled. I know what dealing with a Manufacture's of equipment is like as i did it for many years. It's not something new to me at all. I do know that my slingshot will not be sitting in the shop for anywhere near to a 30 day stent.
I'll light a fire under someone at polaris until they will make my problem a priority.
I think that everyone has already heard me say this. I am not leaving my SS at the dealers as long as it is running.
@MWSlingshot
Once you get ahold of a "specialist', make sure you have a no-later-than day they will call you back with an update. Also- tell them you want a emil summarizing what is going to happen. Make sure you reply in writing (email), "per our conversation on 3/--/18, Polaris has committed to ........." You want that paper trail. They record every conversation on their end, and you certainly want a record on your end.
Persistence on your end is critical- they are notorious for letting deadlines slip........
Update on my Busted Ass Sling. As of yesterday Polaris has agreed to begin to supply the parts that the dealer has been requesting for almost 10 days. I have been very persistent with placing phone calls to the Customer No Service dept and have been speaking with what appears to be a robot most of the time. I get nothing but caned answers and excuses that it the dealers fault for not responding to the request for additional testing on the same parts that were tested and retested. I did finally get a call back from a director at Polaris when I got really irate with the “specialist “ and told him to get off his ass and do something to get my sling fixed.
I know the phone calls are recorded and apparently mine was heard by someone a bit higher up the food chain.
The parts should be arriving on Monday and with a little luck I’ll have her back by the middle of next week.
After seeing and talking to the head mechanic at the dealer he showed me the service report from my ECM. I have been told that I own the fastest Slingshot ever produced. My sling has a record showing the tops speed at 817 KPH at the time of the Check Engine fault was recorded. That 506.22 MPH. And that’s on a naturally aspirated engine. No booster needed.
Update on my Busted Ass Sling. .
After seeing and talking to the head mechanic at the dealer he showed me the service report from my ECM. I have been told that I own the fastest Slingshot ever produced. My sling has a record showing the tops speed at 817 KPH at the time of the Check Engine fault was recorded. That 506.22 MPH. And that’s on a naturally aspirated engine. No booster needed.
Oh shit! Don't tell @rabtech! And you got pics!
Glad to see something moving with the Sling.
